Ask us and we'll sort it out. Contact details are on the contact page.
Email or message us with your order number. If the shop hasn't posted the parcel yet, we cancel it and refund you in full, including the delivery charge. Once a parcel has been posted it can't be cancelled.
We exchange an item only if it arrives damaged, faulty or isn't what you ordered. We don't accept returns or exchanges for a change of mind, or for size or colour once the item matches what you chose, so please check the details before you order.
Contact us within 48 hours of delivery with photographs and, where you can, a video of the parcel being opened. Once we've looked at it we send you a replacement, and sending the item back costs you nothing. If a replacement isn't available, we refund you in full instead.
Refunds go to the same card, account or UPI you paid from. Once approved, the money reaches you within 5 to 7 working days, depending on your bank. We'll tell you when it's on its way.
Questions? Contact us.
Last updated 20 October 2026